FAQs

In this section


I have registered my details on the log in page, but haven’t received my password?

It is possible that filters on your email account have blocked the password ?

Please set the email address donotreply@rncareers.mod.uk as an allowed email on your account, or the email with your password may be blocked. Your user name will be your email address. Once you receive your password you must change it to one of your choice before accessing the on line application.

Make sure the Spam and Junk folders in the Email Inbox are checked for the password.

My password isn’t working? - Updated

Please click the 'forgotten password' button on the log in page to reset your password. Once you have received your password, copy and paste it into the password box to ensure it is correct, you should use the email address with which you initially registered.

You must then change the password to one of your choice before accessing the on line application.

Note: If you have tried unsuccessfully to log in 3 times then your account will be locked for 3 hours.

After this time has expired you should be able to reset your password and access your application. You will need to set the email address donotreply@rn-careers.mod.uk  as an allowed email on your account, or the email with your password may be blocked.

Updated

I have received my password, where do I log in? Updated

You need to click the link which can be found in the email sent to you from the Naval Service Careers Team. If you have deleted your email you will need to telephone the Naval Service Application Help Desk line on 01604 640141.

Please make sure you have any application references handy when you call.

When can I call the Naval Service Application Help desk ? adminUpdated

The Naval Service Application Help Desk (01604 640141) is open for calls at the following times:

Monday - Friday: 9am to 8pm

Saturday: 10am to 6pm

Sunday: 10am to 4pm

Bank holiday: Closed

 

adminUpdated

I have submitted an online application in the past, do I need to submit another one?

You need to log in to your application account and then click ‘create new application’. You will then be able to amend your information and submit your new application.
Please ensure you complete the form in full and select the correct role from the drop down list in the ‘Job Selection’ section.

I wish to cancel an application which has already been submitted.

If you wish to cancel or withdraw a submitted application you should telephone the Naval Service Application Help Desk on 01604 640141 If your application details have already been transferred to your nearest Armed Forces Careers Office (AFCO) then you should contact the AFCO direct. The AFCO contact details can be found on the Royal Navy careers website : https://www.royalnavy.mod.uk/Careers/How-to-Join/Talk-To-Us.

Please refer the above link....

I haven’t heard anything since submitting my application?

When you send your application you should receive a message to let you know that your application has been successfully submitted. Each application is processed in date order and the recruiters need to fully assess each application. It may be that the recruiters are dealing with a high volume of applications. If you wish to enquire whether your application has been received please telephone the Naval Service Application Help Desk on 01604 640141.

Bear in mind, we might not be able to give you detailed information or the outcome of the application from the help desk. 

Since submitting my application I have received an email stating that my application has not been viewed for 21 days.

This email refers to an application which has been started but not finished or submitted. Applications which have not been viewed or accessed for 28 days will be automatically removed from your account.

Since submitting my application I have noticed that there is information missing/incorrect on my application form?

Once you have submitted your form it cannot be amended, therefore you need to fully complete your application. There needs to be enough information on your application form for the recruiter to assess your eligibility. It needs to include your correct contact details, your nationality and residency, previous/current service, qualifications, correct role choice and any other information which is specific to the role you are applying for. Should your application be successful you will have the opportunity to amend information when you visit the Armed Forces Careers Office.

If you feel that you need to make the recruiters aware of additional information you should telephone the Naval Service Application Help Desk line on 01604 640141.

Please be aware that your application could be rejected if you fail to fully complete it and you may be required to submit a further application.